Most family enterprise owners do not know that there is a systematic approach that will relieve tension
immediately and begin the process of long-term accord and civility. The good news is that if you are still arguing,
you are still engaged in communication and that opens the door for resolution. It takes two people to create conflict;
it takes a third party to stop it.
It is important to note that stopping does not mean ending conflict altogether.
You cannot eliminate disagreement. You can, however, manage it, handle it, replace it and learn the techniques to diffuse
it. Unfortunately, conflict management skills do not come as naturally as one might think. We were never actually taught
them. If we want peaceful relationships at home and in the workplace, we have to learn what they are and how to use
Primarily, a family in business will:
• Learn practical skills to stop
• Suppress the escalation of conflict; control hurtful words
and curb attacks
• Create synergy
between family and non-family members
Stay focused on the real issue at hand
Shift from confrontation to cooperation
Have a safe environment where everyone can speak out, speak up and speak often
• Learn to conduct productive meetings with Boards, Executive Teams and/or Family**
** Meeting Dynamic Facilitation
focuses on critical meetings which tend to veer off course, get heated or are left unfulfilled. Guidance is provided
to monitor the dynamics, diffuse situations, privately pull someone aside to address disengagement and determine how to improve
The objective third-party has the ability
to see both perspectives and respect each person's needs. The third-party does have a personal interest too . . . peace.
This does not necessarily ensure resolution, but it does offer a more promising outcome than continuing nonproductive battles.
This is the third-party solution.
It may sound painful, but the process is
powerful, positive and enriching.